Refund & Cancellation Policy

This Refund & Cancellation Policy applies to API Sathi (the “Service”), operated by Pravaha Infinity Private Limited, Jaipur, Rajasthan, India (GSTIN 08AARCP0679E1Z1). It describes how prepaid wallet recharges, billing and refunds work. It should be read together with our Terms of Service.

1. Prepaid Wallet Model

The Service operates on a prepaid basis. You recharge a wallet in advance, and per-call charges are deducted from your wallet balance as you use the APIs. Recharges are inclusive of applicable GST, and a GST-compliant tax invoice (with IRN and QR where applicable) is issued for each successful recharge.

2. Failed Calls Are Never Charged

For each API call we place a temporary hold on your wallet for the sale price. If the call fails due to an upstream vendor error or timeout, the hold is automatically released and you are not charged. Only successful calls are captured against your balance. Where a call fails solely due to invalid input you supplied, per-product policy determines whether the call is billable; this is disclosed for the relevant product.

3. No Refund for Consumed Calls

Charges for API calls that have been successfully completed (“consumed”) are final and non-refundable, as the underlying service has already been rendered and the corresponding upstream cost has been incurred.

4. Refund of Unused Balance

You may request a refund of your unused wallet balance. Refunds are subject to the following:

• Refunds are issued to the original payment method/instrument used for the recharge, via Razorpay, wherever feasible.
• Free or promotional credits (for example, signup credits or referral credits) and any test-environment credits are non-refundable and non-withdrawable.
• The refundable amount is the remaining unused balance attributable to paid recharges, net of any applicable processing charges, taxes already remitted, or adjustments required by law.
• We may decline or withhold a refund where there is suspected fraud, chargeback abuse, an outstanding dispute, or a legal/regulatory hold.

5. How to Request a Refund

To request a refund of unused balance, email support@apisathi.in from your registered email address, including your account/organisation name and the reason for the request. We may require identity and ownership verification before processing.

6. Timelines

We endeavour to acknowledge refund requests within 3 business days and to approve or decline them within 7 business days. Once approved, the refund is initiated to your payment instrument; the time for the amount to reflect in your account depends on Razorpay and your bank, and is typically 5–10 business days.

7. Cancellation

You may stop using the Service and close your account at any time. There is no recurring subscription to cancel under the standard prepaid model. If auto-recharge is enabled, you can disable it from your dashboard at any time. On account closure, any eligible unused balance is handled per Section 4.

8. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified through the Service or by email. The “Last updated” date above reflects the latest revision.

9. Contact

For refund and billing questions, write to support@apisathi.in or see our Contact & Grievance page.